Goods sold are not refundable. We have 14days 1 to 1 exchange policy as long as you return undamage product with it's original packaging, including any accessiories, gift, manual and any documentation to our customer services center. 12month carry in warranty for new item and 3month carry in warranty for used item. As long as you keep the purchase receipt and online order number, our guarantees cover normal usage within the period but not limit to burn, corrosion by corrosive, rinse in water, rush by expose in moisture, broken plastic parts, physical damage and battery are not covered by warranty.
If the goods/products has been used or damaged by the customer, there will not be any refund.
Please contact us at firstname.lastname@example.org or +603 6259 4410 if you have any questions or doubts.